Refund Policy
At BINDIYA COLLECTION, we understand that shopping for ethnic jewellery online can come with uncertainties. Our refund policy is designed to provide you with peace of mind. This page outlines our commitment to customer satisfaction and the steps we take to ensure you receive the quality products you expect. Should you encounter any issues with your order, we are here to assist you.
Our Commitment to Customer Satisfaction
At BINDIYA COLLECTION, we pride ourselves on delivering high-quality ethnic jewellery that meets your expectations. However, we understand that sometimes things may not go as planned. If you do not receive your order or if the item arrives damaged, we want to assure you that your satisfaction is our top priority. We stand behind our products and are committed to providing a seamless shopping experience. This commitment is reflected in our straightforward refund policy, which is designed to protect you as a valued customer.
Full Refunds for Missing or Damaged Products
We offer a full refund for any order that does not arrive at your designated address or if the product you received is damaged. In such cases, please contact us promptly so we can address the issue. We ask that you provide us with sufficient details, including your order number and photos of the damaged item, if applicable. This will help us process your refund request swiftly and efficiently. Your trust is vital to us, and we aim to resolve any issues quickly, ensuring a positive experience every time you shop with us.
How to Request a Refund
To initiate a refund, simply reach out to our customer service team through the contact methods provided on our website. Include your order information and describe the reason for the refund request. We will review your case and get back to you within 48 hours. Once your refund is approved, please allow 5-7 business days for the funds to be processed back to your original payment method. We are dedicated to making this process as easy as possible for you, so you can continue to enjoy our beautiful ethnic jewellery without worry.
Need Assistance?
If you have further questions about our refund policy or any other inquiries, don't hesitate to contact us. We're here to help!